Privacy Policy

Last updated: July 31, 2026

FitForFix (operated by FITFORFIX PRIVATE LIMITED, CIN: U95299UP2026PTC250308) is committed to protecting the privacy of its customers and users. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our website (https://user.fitforfix.in), mobile applications (FitForFix User App and FitForFix Partner App), and related services.

By using our website, apps, or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

• Name
• Contact details (phone number, email address)
• Service / delivery address when you book our services
• Profile details you provide during registration or account updates

1.2 Location Information

We access and collect precise and/or approximate location data from your device (including GPS, Wi-Fi, and network-based location), with your permission, when you use our apps or website.

We use location data to:

• Detect or confirm your city / service area (for example, Prayagraj / nearby areas)
• Find nearby service providers and assign relevant technicians
• Help you set or confirm a service address during booking
• Support service fulfillment, navigation to the customer location, and on-site service tracking for providers
• Improve service availability, safety, fraud prevention, and overall user experience

You can control location permissions through your device settings. If you deny or revoke location access, some features (such as auto location detection, nearby provider matching, or live service tracking) may not work properly. You may still be able to enter an address manually where supported.

1.3 Payment Information

• Transaction details related to online payments
• Payment status and references from payment gateways

We do not store full card numbers, CVV, or UPI PINs on our servers. Payments are processed through secure third-party payment providers.

1.4 Technical Information

• IP address
• Browser type and version
• Device information (device model, OS version, app version)
• App usage logs, crash logs, and diagnostics
• Cookies, pixels, and analytics identifiers

1.5 Service & Communication Information

• Booking history, service requests, invoices, and support tickets
• Messages, call-related metadata, ratings, and feedback related to services
• Photos or documents you upload (for example, issue images, invoices, or verification documents), where applicable

2. How We Use Your Information

• To create and manage your account
• To process service bookings and provide requested home services
• To match you with suitable service providers based on location, availability, and service type
• To communicate service updates, OTP/verification messages, booking status, promotions, and offers
• To process payments, refunds, settlements, and invoices
• To improve our website, apps, services, and customer experience
• To maintain safety, prevent fraud, misuse, and unauthorized access
• To comply with legal, tax, accounting, and regulatory requirements

3. Legal Basis / Consent

Where required, we process your information based on your consent, performance of a contract (to provide the booked service), legitimate interests (security, service improvement, fraud prevention), and/or legal obligations.

For location access on mobile devices, we request permission through the operating system permission prompts. You may withdraw consent later from device settings, subject to feature limitations.

4. Sharing of Information

• We do not sell or rent your personal data to third parties for marketing lists.
• Personal and location-related information may be shared with assigned service providers / technicians solely to fulfill your service request.
• We may share data with trusted service partners such as payment gateways, SMS/WhatsApp/notification providers, cloud hosting, analytics, and customer support tools, only as needed to operate FitForFix.
• We may disclose information if required by law, court order, government authority, or to protect rights, safety, and prevent fraud.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, misuse, alteration, or loss. However, no method of online transmission or electronic storage is 100% secure. Please keep your login credentials confidential and take reasonable precautions on your device.

6. Data Retention

We retain personal information only for as long as necessary to provide services, resolve disputes, enforce agreements, meet legal/accounting requirements, and for legitimate business purposes. When data is no longer required, we delete or anonymize it where reasonably possible.

7. Use of Cookies and Similar Technologies

Our website and apps may use cookies and similar technologies to keep you signed in, remember preferences, measure traffic, and improve performance. You can manage cookie preferences through your browser settings. Disabling cookies may affect some website features.

8. Third-Party Links and Services

Our website or apps may contain links to third-party websites or SDKs (for example, payment or map services). We are not responsible for the privacy practices of those external services. Please review their privacy policies separately.

9. Children’s Privacy

Our services are intended for users who can form a legally binding contract under applicable Indian law. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us so we can take appropriate action.

10. Your Rights

• You may request access to the personal information we hold about you
• You may request correction or update of inaccurate information
• You may request deletion of your account/personal data, subject to legal retention requirements
• You may opt out of promotional communications at any time
• You may manage app permissions (including Location, Camera, Notifications, etc.) from your device settings

For account deletion requests, you may also use the Account Delete Request option available on our website/app, or contact us using the details below.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last updated” date. Continued use of our services after changes means you accept the updated policy.

12. Contact Us

For privacy-related inquiries, please contact:

FITFORFIX PRIVATE LIMITED
Registered Office: 332A, PURA DALEL, Allahpur, Allahabad, Allahabad - 211006, Uttar Pradesh
CIN: U95299UP2026PTC250308
PAN: AAHCF1520E
Phone: +91 81728 34902
Email: shashwats773@gmail.com

By using FitForFix website, apps, or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of information as described herein, including location data where permitted by you.